Shipping Policy
Comprehensive shipping information and policies for ATS MFG orders
ATS MFG ships commercial furniture and equipment throughout the continental United States. Our goal is to deliver products safely, efficiently, and with clear expectations at every step.
This Shipping Policy outlines how shipping is arranged, what is included in standard delivery, and how to avoid unexpected freight charges or delays. Dealers are responsible for providing complete and accurate shipping instructions on the purchase order (PO) and for following the receiving and inspection requirements described below.
Our Customer Service team is always happy to help clarify shipping options before your order ships.
Shipping Methods & Routing
All shipments are processed according to the instructions provided on the purchase order:
- If the PO specifies customer-provided 3rd-party routing, ATS MFG will ship using the designated carrier.
- If no routing is specified, ATS MFG will provide a freight quote for approval prior to shipment.
- Freight quotes must be approved before an order can ship.
- For shipments billed through ATS MFG (prepay & add), ATS selects the carrier based on service requirements and availability.
ATS MFG is not responsible for delays or damages associated with customer-arranged freight.
Freight Pricing & Pallet Fees
Freight charges are based on shipment size, weight, destination, and delivery requirements. For Standard LTL shipments, the following pallet fees apply:
- $8.00 per standard pallet (48" L × 40" W)
- $12.00 per oversized pallet
Additional freight-related charges incurred after shipment (including accessorial fees) are billed separately and payable Net 15.
While ATS MFG works to secure competitive freight rates, pricing is subject to carrier conditions and is not guaranteed to be the lowest available.
Standard Delivery Assumptions
Unless otherwise specified and approved in advance, freight quotes assume:
- Delivery to a commercial location
- Dock-high delivery
- Standard receiving hours (Monday‒Friday, 8:00 AM‒5:00 PM)
- No driver assistance with unloading
Any deviation from these assumptions may result in additional freight charges.
Truckload Capacity Guidelines
For planning purposes:
- Standard pallets: 48" L × 40" W
- Half truckload (LTL): Up to 14 standard pallets
- Full truckload: Up to 25 standard pallets
Additional Freight Charges & Special Delivery Requirements
Certain delivery conditions may result in additional freight charges. These charges are the responsibility of the customer and may apply if delivery requirements are not clearly specified before shipment.
Examples include, but are not limited to:
- Limited access locations (restaurants, schools, churches, construction sites)
- Residential locations
- Secured facilities requiring escorts or inspections (military bases, labs, government sites)
- Liftgate service
- Inside delivery
- Limited delivery windows or required appointments
- Weekend or after-hours delivery
- Failed delivery attempts
- Re-delivery, re-consignment, or terminal storage
Shipping changes to delivery specifications, scheduling while in transit, or failure to specify all delivery requirements on the PO will result in additional freight charges and are the responsibility of the customer.
To help minimize added costs, we strongly encourage dealers to contact us in advance if there are any questions or uncertainties regarding delivery requirements. When accessorial services are identified and arranged prior to shipment, associated costs are typically significantly lower than charges billed after delivery.
Customer-Arranged Pick-Up Orders
Customer-arranged pick-up orders must be coordinated with ATS MFG in advance and scheduled once the order is ready.
- Orders are packaged using standard packaging unless otherwise specified on the PO.
- Additional packaging or palletizing must be requested in advance and may incur additional charges.
- The pick-up party is responsible for providing an appropriately sized and safe vehicle.
- ATS MFG reserves the right to refuse release if the vehicle is deemed unsafe or inadequate.
- Removal and disposal of cartons, skids, and pallets are the responsibility of the pick-up party.
- Partial pick-ups require separate purchase orders.
Orders not picked up within the agreed time frame may be subject to:
- •Storage fees
- •Re-handling charges
- •Rescheduling delays
To avoid delays or additional charges, please communicate promptly with our team if a scheduled pick-up needs to be adjusted.
Delivery Inspection
Dealers are responsible for inspecting all shipments at the time of delivery. Upon delivery:
- Inspect all cartons and products before signing the delivery receipt
- Note any visible damage, missing cartons, or discrepancies directly on the delivery receipt
- Take photos of damaged packaging and products
- Retain all packaging materials until the issue is resolved
Visible damage must be noted on the delivery receipt and reported immediately. Concealed damage must be reported within 48 hours of delivery.
Freight Claims & Responsibility
ATS MFG assumes responsibility for freight damage only for shipments made using ATS MFG shipping accounts, and only when all inspection and reporting requirements are met.
Please note:
- •Freight claims are subject to carrier review and approval
- •Freight claims are separate from warranty claims
- •ATS MFG is not responsible for damage reported outside required timeframes
- •ATS MFG is not responsible for damage on customer-arranged freight
If freight damage is identified and a claim is required, our team is here to help guide you through the process.
To initiate a freight claim, please email csr@atsmfg.com and include the completed ATS Freight Claim Evaluation Form with the following information:
- •Photos or videos clearly showing the damage
- •Sales Order or Purchase Order number
- •Serial number (if applicable)
- •Date of receipt
- •Signed Proof of Delivery (POD) with the carrier claim number
- •Location of the product (installed site or current location)
Providing complete information upfront helps us review your claim as efficiently as possible. Once we receive and review the submitted information, our team will advise on the next steps.
- •If the claim is approved, we will provide instructions for repair, replacement, or return as applicable.
- •Freight claim eligibility and resolution are determined based on the shipping method used and compliance with receiving and documentation requirements outlined in this Shipping Policy.
Need Assistance?
If you have questions about shipping requirements or would like help confirming delivery details before your order ships, our Customer Service team is happy to assist.