Ordering & Handling Policy

All purchase orders must be submitted in writing and reviewed by ATS MFG before processing.

Orders can move forward once:

• •Credit terms are approved, and
• •All required order details are complete and clearly specified.

• Once accepted, ATS MFG will issue a written Order Acknowledgement, confirming receipt and acceptance of the order.
• The Order Acknowledgement serves as confirmation to proceed with production and shipping.
• We ask that customers review the Order Acknowledgement carefully to ensure all details are correct, including product specifications, quantities, finishes, upholstery, pricing, and requested ship or pick-up dates.
• ATS MFG is not responsible for acknowledgement errors unless discrepancies are reported within 24 hours of receipt.

If anything looks unclear, reaching out right away helps us address it quickly and avoid delays later.

Lead times are established to balance quality, efficiency, and material availability.

Production timelines are based on:

• •Material availability,
• •Current production capacity, and
• •Order complexity.

• When an order is marked "ASAP," it will be scheduled for the earliest available production and ship date.
• Requests for earlier-than-standard ship or pick-up dates are reviewed on a case-by-case basis. If approved, expedite fees may apply.
• While we work hard to meet schedules, ATS MFG is not responsible for delays caused by factors beyond our control, such as supplier or carrier disruptions.

If timing is critical, our team is happy to review options with you before the order is finalized.

Credit Terms & Account Status

• Orders cannot be entered, scheduled, or released for production until credit terms are approved.
• ATS MFG accepts approved forms of payment including check, wire transfer, and major credit cards (as applicable).
• New accounts may be required to submit a deposit or prepayment prior to order processing.
• Credit terms are available to approved customers.
• Accounts with past-due balances may be placed on credit hold, which will pause order entry, scheduling, and shipment until the balance is resolved.
• Returned checks may result in account status changes and additional handling fees.

To avoid delays, we recommend confirming credit status and payment arrangements before submitting a purchase order. Our team is happy to assist with this!

We understand that project needs can change, and we'll always do our best to accommodate adjustments when possible.

• All order changes or cancellation requests must be submitted in writing.
• Requests are reviewed for feasibility based on production status and material commitments.
• Costs already incurred remain the responsibility of the customer, including materials, labor, upholstery, laminate, or other components.
• Orders close to scheduled ship or pick-up dates may not be eligible for modification.
• Approved cancellations may be subject to restocking, handling, and other applicable fees.

Confirming specifications before submitting the purchase order is the best way to avoid additional costs or delays.

ATS MFG continually improves products and processes to maintain quality and performance.

• Product specifications, materials, and designs may be updated over time.
• Due to natural material variation and manufacturing processes, exact matches to previous orders cannot be guaranteed.
• If matching a prior shipment is required, the original invoice or purchase order number should be clearly referenced on the new purchase order.
• Natural variations in wood grain, finish tone, upholstery dye lots, laminate patterns, and textures are normal and not considered defects.

If consistency across locations is critical, our team can help review options during the planning stage.

We're happy to work with Customer-Owned Material (COM) when properly coordinated.

• COM yardage estimates are based on standard 54" wide plain material.
• Additional yardage may be required for patterned, directional, or large-repeat materials.
• Customers are responsible for the quality, durability, and suitability of COM materials.
• ATS MFG is not responsible for defects or performance issues related to COM.
• We reserve the right to decline COM materials that are not suitable for production or long-term use.

All COM shipments must be clearly labeled with:

• •Company name
• •Purchase order number
• •ATS order number
• •COM pattern and color identification

If you're unsure about yardage or material suitability, we're happy to help before materials are sent.